Orders over £395 qualify for free UK delivery. Any orders less than this amount will be charged at £29.95, excluding accessories such as: cushions, fabric and arm caps; which are charged at £14.95.
Delivery to all mainland UK is free of charge on all mattresses and free express delivery items.
For all non-mainland UK Orders (including free express delivery items) only one delivery charge (highest charged item) will apply :
|UK Mainland||Isle Of Wight||Northern Ireland||Isle of Man,|
Channel Islands & Republic of Ireland
Free for orders over £395
Accessories - Cushions, fabrics
Free for orders over £395
We regret we are only able to supply assembled bedroom and dining furniture to mainland UK addresses.
An extra 10-15 working days will be added to delivery times for non mainland UK destinations.
Normal lead times will vary according to product ordered and are shown against each individual item.
Delivery Confirmation & Acknowledgement
On receipt of your order acknowledgement will be confirmed via email please make sure that the details it contains are correct including:
1. Your name, telephone number and delivery address including postcode.
2. The products ordered including size, quantity, fabrics and finishes
3. Your financial details.
Should any of the information be incorrect please contact us on:
Phone: 01507 611065 Mon to Fri 09:30 - 17:15
All Silentnight products (excluding express next day items) will be delivered by their own direct home delivery team. If you have any queries regarding your Silentnight delivery
Phone: 01282 850000 Mon to Fri 09:30-17:15
remember to quote your personal order number with all correspondence.
For all other products we will employ quality outside contractors, who have been vetted by us.
You will receive a phone call to confirm your delivery date with an AM or PM slot, we cannot give a more specific delivery time. Goods will not be dispatched unless telephone contact has been made to you.
If you have any delivery queries then please contact our sales team:
Phone: 01507 611065 Mon to Fri 9:30 - 17:15
Delivery for orders over £750 is generally (see excluding postcodes below) carried out by 2 drivers who will deliver your goods to the room of your choice, unpack & remove packaging & assemble all upholstery items. Bedroom & dining furniture is also delivered to room of choice, however please ask if assembly is required. Disposal of your old furniture is available as an optional extra, again please contact us for charges . Small & 'Express next day delivery' items will be delivered by 1 driver to your doorway only.
Delivery to the following postcodes are to room of choice only & do not include unpacking or assembly: IV16-28 & 40-63, KA27-28, KW, PA20-78, PH15-50.
Failed & Refused Deliveries
In the event you miss your delivery a card will be left with contact details to re-arrange delivery or collection. Please make sure when ordering that we are able to gain access to the delivery premises, this includes items you have ordered fitting through doorways.
If through no fault of our own, after confirming a delivery date, you refuse delivery we reserve the right to charge you to recoup transportation costs for the return trip.
For mainland UK collection charges (Mainland UK only) for collection (per item) would be as follows:
|Item of Furniture||Collection Cost|
2 Seater Sofa/Sofa Bed
3 Seater Sofa/Sofa Bed
Items delivered outside of mainland UK including Northern Ireland, Republic of Ireland, Scottish Islands, Channel Islands, Alderney and Sark, Scilly Islands, Isle of Wight and Isle of Man will incur a further charge to those listed above.